Shalini Pillay: A Transformative Leader in KPMG’s Global Capability Centres in India
Introduction: Shaping the Future of Global Service Delivery
Shalini Pillay is a highly influential leader at KPMG in India, currently serving as the India Leader – Global Capability Centres (GCCs). With a distinguished career spanning nearly 30 years in management consulting, her expertise is pivotal in advising large global organizations on optimizing their service delivery models and building future-ready capability hubs.
Extensive Consulting and Leadership Journey at KPMG
Shalini Pillay’s career at KPMG is marked by a series of significant leadership roles that underscore her versatile management skills and deep industry knowledge. She has been an integral part of KPMG’s India Leadership Team and a member of the Board for several KPMG entities. Her key positions have included:
- India Leader – Global Capability Centres (GCCs): In this national role, Shalini oversees all services KPMG India provides to the burgeoning GCC segment. This includes advising on sourcing strategies, optimizing Global Business Services (GBS)/GCC setups, implementing technology enhancements, addressing emerging risks, navigating regulatory changes, and reshaping the workforce for the future.
- Office Managing Partner for Bangalore: She was instrumental in expanding KPMG’s business in the region, overseeing all operations, and managing key strategic client accounts.
- Head of People, Performance & Culture (PPC) for KPMG in India: In this HR leadership role, Shalini was responsible for all aspects of the human resources function, including talent acquisition, organization design, learning & development, performance management, and employee relations.
- Lead for Post Merger Integration Services: She successfully led operational integrations across diverse sectors such as Financial Services, Telecom, Pharmaceuticals, ITES, and consumer products.
- CFO Advisory Role: Involved in assisting organizations to review and redefine their finance functions, enabling transformation through structural realignment, process redesign, and the adoption of new efficiency models like Shared Service Centres.
Shalini’s professional background is robust, holding a Bachelor of Engineering from the University of Mumbai and being a qualified Chartered Accountant from the Institute of Chartered Accountants of India (ICAI).
Driving Innovation and Industry Influence
As a seasoned management consultant, Shalini has collaborated with numerous large and medium-sized organizations, guiding them to define and achieve their strategic objectives and growth targets. Her leadership is not just confined to KPMG; she is a recognized figure in various industry forums, contributing to research and thought leadership on the evolving dynamics and future roadmap for global service delivery models.
She represents KPMG India in several external forums focused on the “People Agenda,” analyzing market dynamics and developing innovative solutions to address the needs of the future workforce. Her work is crucial in helping organizations leverage the GCC model to optimize costs, drive top-line impact, and establish deep capability hubs.
Join Shalini Pillay at GCC Next Summit 2025
Shalini Pillay will be sharing his insights and vision at the GCC Next Summit 2025, alongside other global leaders in innovation and technology.
Explore his journey, research, and groundbreaking contributions as part of this prestigious event.
👉 Learn more about GCC Next Summit 2025
Stay tuned for updates on how India’s brightest minds are reshaping the global technology landscape!
